Why Testing Matters
Testing your voice agent ensures it handles conversations correctly, responds appropriately to customer questions, and executes actions reliably. A thorough test catches issues with instructions, knowledge retrieval, and integrations before your agent goes live.How to Test Your Agent
Web Simulator
Test in your browser with text or microphone input - fastest way to iterate on instructions and responses
Phone Testing
Make real phone calls to test the complete experience your customers will have
Recommended Testing Workflow
Set up your agent
Complete your agent’s instructions, attach knowledge bases, and configure any actions like transfers or bookings.
Test with Web Simulator
Click Test Agent in the agent header and start a web call. Verify greetings, instructions, and responses work as expected. Iterate quickly by editing and retesting.
Test with Phone Calls
Call your agent’s phone number to test the complete phone experience - listen for voice quality, timing, and natural conversation flow.
Review Conversation Logs
Open your test calls in the Conversations tab. Review transcripts, verify goals were tracked, and check that post-call automations triggered correctly.
What to Test
Make sure to validate these key aspects before launching:- Greeting & Introduction - Agent introduces itself correctly and sets context
- Instructions & Responses - Agent follows your instructions and answers questions accurately
- Knowledge Base Access - Agent retrieves and uses information from your knowledge bases
- Actions & Integrations - Transfers, bookings, and API calls work reliably
- Error Handling - Agent handles misunderstandings and unexpected inputs gracefully
- Conversation Flow - Natural back-and-forth without awkward pauses or interruptions
- Goal Tracking - Conversation goals are marked correctly for analytics
Next Steps
Web Simulator
Start testing with text or voice in your browser
Phone Testing
Make real test calls to your agent’s phone number